Refund policy

We have a 30-day return policy (For International customers), which means you have 30 days after receiving your item to request a return. 7 Days for Australian customers.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.  

To start a return, you can contact us at colourcascadefabrics@colourcascadefabrics.store  Please note that returns will need to be sent to the following address: [24 Crimson Rd, Karnup, WA, 6176] 

All return postage is paid by you, We will pay for the replacement postage when we send  you the replacement. 

You can always contact us for any return question at colourcascadefabrics@colourcascadefabrics.store.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, any fabrics in the Happy Accident category as they are already noted as being faulty. And any Colour Cascade Project bag that has been personalised with your name. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will work on getting your replacement in production.


European Union 14 day cooling off period (Europe ONLY)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to pay postage on the return. 


Refunds
We will notify you once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at colourcascadefabrics@colourcascadefabrics.store

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 30 days for International customers.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging at your cost. Refunds will only include original order total amount paid.

To start a return, you can contact us at ccfsales@bigpond.com. Please note that returns will need to be sent to the following address: 24 Crimson Road, Karnup, WA, 6176 

Once we receive your returned item, we will contact you for a replacement or refund.

You can always contact us for any return question at ccfsales@bigpond.com.

 

General information 

Colour Cascade Fabrics would like you to be happy with the purchases that you make.  As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

  • All returns must be sent back to us within 7 days of the delivery date at the cost of the customer
  • Gift cards can not be returned and are not redeemable for cash.
  • Please ensure all items are packaged securely and arrive back to us in their original condition. Including boxes, casing, labels etc. We reserve the right to deny any item that does not meet these requirements.
  • Once your return has been processed, you will receive confirmation from our team
  • Sale items can not be returned for a refund unless deemed faulty. 

 

Reasons we won't refund


We won't refund on a simple change of mind on colour or fabric type, however we can exchange the item for you if you return the original piece of fabric, postage will be at your cost. We will also not refund or replace any items that were sent to an address provided by customer that is the wrong address.

How to start a return/refund request
https://account.colourcascadefabrics.store